What if we break or damage an item which we have hired from you ?
If an item which you hired from us is lost, damaged or broken unfortunately you will have to pay for the full replacement cost of that item. We are very up front and open about our replacement costs, and they can be found in the product description for every hire item listed.
We require a 25% deposit in order to secure your booking. The balance payment plus is payable one month before the event date and the deposit will be refunded upon the safe return of the items. If booking for a date less than one calendar month away, you will need to pay in full upon booking.
Once you have accepted our quote we will send an invoice with a link which will enable you to pay the 25% deposit due to confirm an order. Four weeks prior to delivery we will send a further link for the balance.
We are very experienced packagers, we are very meticulous, and have multiple people check the order before it is sent because we know how important it is to you that and everything runs smoothly. However, whilst we almost always get it right it is naïve to think that we will never have any issues. We pride ourselves on customer satisfaction and it is how we cope with those issues that we think makes us great. We do ask that you check your order as soon as it arrives so if something is broken or missing, we have maximum time to get it to you.
What if there is an item that I want which is not listed ?
We are an ambitious company and we are always striving to please. If there is something which we do not list please contact us as soon as you can and we will do everything we can to acquire it for you.