Bedecked Wedding and Event Hire
Bourne Valley Fish Farm, Hamptons Road Hadlow, Tonbridge Kent TN11 9RG United Kingdom bedeckedhire@btconnect.com 01732 810187
Wedding & Event hire essentials delivered to your door!
Event Hire Specialists
Nationwide Delivery
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FAQ

  1. What if we break or damage an item which we have hired from you ?

  2. Do you deliver anywhere in the UK ?

  3. Do you need a deposit ?

  4. How do I pay ?

  5. What if something is missing or broken ?

  6. What if there is an item that I want which is not listed ? 

  7. What if I change my mind ?


  1. What if we break or damage an item which we have hired from you ?


    If an item which you hired from us is lost, damaged or broken unfortunately you will have to pay for the full replacement cost of that item. We are very up front and open about our replacement costs, and they can be found in the product description for every hire item listed.



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  2. Do you deliver anywhere in the UK ?


    We deliver our hire items by courier to the vast majority of the UK.  Any fragile or overly heavy items can only be delivered locally or you are welcome to collect and return.



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  3. Do you need a deposit ?


    We require a 25% deposit in order to secure your booking.  The balance payment plus is payable one month before the event date and the deposit will be refunded upon the safe return of the items.  If booking for a date less than one calendar month away, you will need to pay in full upon booking.



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  4. How do I pay ?


    Once you have accepted our quote we will send an invoice with a link which will enable you to pay the 25% deposit due to confirm an order.  Four weeks prior to delivery we will send a further link for the balance.



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  5. What if something is missing or broken ?


    We are very experienced packagers, we are very meticulous, and have multiple people check the order before it is sent because we know how important it is to you that and everything runs smoothly. However, whilst we almost always get it right it is naïve to think that we will never have any issues. We pride ourselves on customer satisfaction and it is how we cope with those issues that we think makes us great. We do ask that you check your order as soon as it arrives so if something is broken or missing, we have maximum time to get it to you. 



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  6. What if there is an item that I want which is not listed ? 


    We are an ambitious company and we are always striving to please. If there is something which we do not list please contact us as soon as you can and we will do everything we can to acquire it for you.



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  7. What if I change my mind ?


    We will do everything we can to assist you if you change your mind. The more time we have, the better the result.



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